Privacy Policy

Effective date: June 28, 2026

1. Introduction

This Privacy Policy explains how Swahili Lab collects, uses, stores, and protects information when users access the website, purchase course packages, create learner or teacher profiles, participate in virtual classes, submit forms, or use related Swahili Lab services.

2. Information We Collect

Swahili Lab may collect account details, name, email address, phone number, learner or teacher profile information, learning goals, language level, availability, course track selection, payment status, teacher registration details, ratings, reviews, support messages, form submissions, and technical data such as device, browser, IP address, cookies, and usage activity.

3. Payment Information

Payments may be processed through WooCommerce and connected payment processors. Swahili Lab may receive payment status, order details, billing information, and transaction references. Full card or sensitive payment details are normally handled by payment processors and are not intended to be stored directly by Swahili Lab.

4. Learner and Teacher Profiles

Learner profiles are intended to support matching, scheduling, class planning, and communication with selected teachers/native speakers. Teacher profiles may be used to display availability, rates, ratings, qualifications, experience, and suitability for learner needs. Private profile information should only be accessed by authorized users, assigned teachers, learners, or administrators as applicable.

5. Virtual Classroom Data and Recordings

Virtual classes may be monitored or recorded for quality improvement, evidence of class delivery, dispute resolution, safety, moderation, and service improvement. Classroom data may include participant names, video, audio, chat, attendance records, notes, shared resources, and session metadata. Access to recordings should be limited to authorized Swahili Lab administrators or other approved parties where necessary.

6. How We Use Information

Swahili Lab uses information to operate the platform, process purchases, match learners with teachers, schedule classes, deliver course tracks, manage teacher onboarding, provide customer support, moderate classrooms, improve services, prevent fraud, enforce Terms and Conditions, and communicate updates.

7. Sharing of Information

Swahili Lab may share limited information with teachers, learners, administrators, payment processors, website hosting providers, email/form providers, analytics tools, security tools, or other service providers needed to operate the platform. Swahili Lab does not sell user personal information to advertisers.

8. Cookies and Website Technologies

The website may use cookies or similar technologies for login sessions, checkout functions, security, analytics, preferences, and performance. Users may control some cookie behavior through browser settings, but disabling cookies may affect account access, checkout, or platform features.

9. Data Retention

Swahili Lab may retain user information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, improve quality, and enforce platform rules. Class records and recordings may be retained for quality assurance and evidence of service delivery.

10. Data Security

Swahili Lab uses reasonable technical and administrative measures to protect user information. However, no website, payment system, hosting environment, plugin, or internet transmission is guaranteed to be completely secure.

11. Children and Minors

Swahili Lab services are intended for users who can lawfully register, purchase, or participate with appropriate consent. If a minor uses the platform, a parent or guardian should supervise the account, payment, learning agreement, and class participation.

12. User Rights and Requests

Users may request access, correction, or deletion of certain personal information where applicable. Some information may be retained when necessary for transaction records, dispute resolution, security, legal compliance, or legitimate platform operations.

13. Third-Party Links and Tools

Swahili Lab may link to third-party tools or pages, including payment processors, video/classroom tools, social platforms, plugins, or external resources. Third-party services have their own privacy practices and terms.

14. Updates to This Policy

Swahili Lab may update this Privacy Policy as the platform, legal requirements, or service model changes. Continued use of the website after updates are posted means the updated policy applies.

15. Contact

Privacy questions or data requests should be submitted through the Swahili Lab Contact page.