Refund & Cancellation Policy

Plain-language policy for Swahili Lab learners, teachers, and language-service clients. This policy explains what happens before matching, after matching, after scheduling, and after class delivery starts.

1. Course Package Refunds

The standard $200 Swahili Lab course package includes one selected learning track, teacher matching, profile setup, scheduling support, and up to five one-hour live sessions. Refund eligibility depends on the stage of the package.

• Before teacher matching: learners may request cancellation before a teacher is assigned or scheduling work begins.
• After teacher matching: refunds may be limited because matching and coordination work has started.
• After class delivery begins: refunds are generally unavailable except where Swahili Lab confirms a service failure.

2. Rescheduling

Learners and teachers must request rescheduling as early as possible. Repeated missed sessions, late cancellations, or no-shows may reduce or remove eligibility for replacement sessions.

3. No-Shows

If a learner misses a scheduled class without notice, that session may count as used. If a teacher misses a confirmed session, Swahili Lab may reschedule, reassign, or review the issue for corrective action.

4. Service Failure Review

Swahili Lab may review class records, messages, attendance, scheduling notes, or other relevant details before approving a refund, replacement class, teacher reassignment, or account action.

5. Translation, Interpretation, and Custom Services

Custom language-service refunds depend on scope, preparation already completed, delivery status, deadlines, and whether the work has been accepted, delivered, or used.

6. How to Request Help

Use the Contact page to submit the order number, learner email, scheduled class date, assigned teacher if applicable, and a concise explanation of the issue.